Troubleshooting library
Clear diagnostics and safe step-by-step solutions for charging, cleaning, navigation and maintenance problems.
All guides
Run the quick checks first, then continue to detailed diagnostics.
Is your Ecovacs T20 OMNI leaving dirty water in the cleaning sink? Reseat the waste-water tank, inspect its seals, clean the filter, suction opening and water-level sensors, then restart the recovery cycle.
Is your Roomba j7 spinning in circles or repeatedly turning toward one side? Compare both drive wheels, clean the caster and sensors, inspect the bumper, reboot the robot, and identify a failing wheel module.
Is your Roomba j7 not charging on its Home Base or Clean Base? Check the dock power, clean the charging contacts, reseat the robot, reboot it, and determine whether the battery or charging base needs service.
Is your Dreame L10s Ultra not dispensing water? Use these safe checks to inspect the clean-water tank, dock, mop pads, settings, and water flow.
Quick answer: If the main brushes on your Roborock S8 are not spinning, turn the robot off and remove the DuoRoller brushes. Clear hair and thread from both rollers, their removable ends, and the two brush mounting slots. Reinstall the rollers and brush cover securely, let the robot cool down, and test it on a […]
Mop pads staying dry? Check the water tank, dock, filters and water flow in the correct order.